Entries by Euwyn

Yu-kai Chou recently blogged about his negative experiences outsourcing and wisely reminds us not to lose sight of the fact that two variables go into determining the total cost of a project: hourly rate and number of hours spent, and that the number of hours spent – and therefore total cost – can be dramatically [...]

“Please speak or press…” [You: "Operator"] “Sorry, we did not understand.  Please speak or press…” [You: "Agent"]  “Sorry…” Outsourcing is not just for businesses these days.  Consumers can take advantage of the fact that people around the world have Skype and can make calls on your behalf, especially those painful ones that have been dwelling at [...]